Refund Policy
Last updated: April 1, 2023
At SoftCobaltMeadow, your satisfaction is our priority. We understand that ordering food online from softcobaltmeadow.sbs sometimes does not go as planned, so we have a transparent and customer-friendly refund policy. Please carefully review the guidelines below regarding our refund policy.
Cancellation Policy
If you need to cancel your order, you may do so within 5 minutes of placing the order by contacting us at +39 06 1234 5678. If the order has not been prepared, we will cancel your order and issue a full refund in €.
Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect or does not meet your satisfaction, please contact us promptly at +39 06 1234 5678. You may be required to provide evidence of the issue, such as a photo. If we are at fault, we will offer to resend the correct order, provide a credit for future use, or issue a refund based on your preference.
Non-Delivery
In the rare event that your order does not arrive, contact us within 2 hours of the expected delivery time. If we confirm that the order was not delivered, we will issue a full refund in € or provide a credit for future use.
Damaged Items
If your order arrives damaged, please contact us immediately at +39 06 1234 5678. You may be asked to provide evidence of the damage. Upon confirmation, we will either resend the order or issue a refund as appropriate.
Refund Timing and Processing
Refunds can only be issued to the original payment method used for the purchase. Please note that the processing time for refunds can vary depending on the payment provider but typically take 5-10 business days. In certain cases, if the original method of payment cannot accept refunds, we may issue credit for use at SoftCobaltMeadow.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at +39 06 1234 5678.
Gifts
If the item was marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return once we receive the returned item.
Contact Information
For any questions regarding our refund policy, please get in touch with our support team. We're here to help you with a hassle-free experience at SoftCobaltMeadow.
Address:
SoftCobaltMeadow
Pizzeria Via Napoli, Rome, 00184, Italy
Phone: +39 06 1234 5678
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make significant changes to this policy, we will notify you here that it has been updated.